Lateral Work A while back as part of our ongoing series “Organizations that Work” we wrote about what we call “Cross-Boundary Work”—which is work that requires two or more employees, who report to different managers, to collaborate to produce an output neither of them...
Matching task assignment to role accountabilities Over the last few weeks, we have discussed how complexity is a key factor in organization design and the importance of aligning accountability and authority into roles. The last piece of this puzzle is ensuring that...
Accountability & Decision Authority Leaders say accountability is important. Executives tell us that accountability is important to the success of their businesses, and for good reason. A culture where accountability is used constructively will deliver...
Addressing work complexity through organizational design The world is becoming more complex with events moving faster than ever. Business leaders must respond effectively and navigate social, environmental, economic, and political realities while delivering value to...
Design around work not people In organization design, there are some standards do’s and don’ts and near the top of that list is “design around work not around people.” As straightforward and obvious as this seems, inevitably leaders will think of their top...
Three-Tier Management System In order to ensure that work gets done, organizations need a systematic approach to managerial leadership that clarifies the accountabilities for every managerial leader (anyone who manages people) in the organization and helps them ensure...
