Three Keys to Operational Excellence

February 16. 2016

So you want your organization to get strong today and build for the future using “operational excellence?” Here are three critical things for Boards, CEO’s and COO’s (Chief Operating Officers) to keep top of mind. A good starting point is to consider the principle that the organization undertaking operational excellence is a complex adaptive human […]


Redesign: Collaboration and Control?

January 21. 2016

When it comes to organizational design, CEO’s want the outcome of collaborative, innovative places to work and yet struggle with a desire to control information, prevent unnecessary spin, and protect sacred relationships, especially if it means cutting people. This struggle can create a telling inconsistency in the approach to redesign. Here is a way to […]