When leaders ask my advice regarding a performance issue in their organization, I eventually find myself searching out the crossover manager related to the issue. Understanding the concept of the crossover manager will enable you to resolve issues and increase the...
So you want your organization to get strong today and build for the future using “operational excellence?” Here are three critical things for Boards, CEO’s and COO’s (Chief Operating Officers) to keep top of mind. A good starting point is to consider the principle...
MoR overview A manager-once-removed (MoR) is part of the Three-Tier Team that includes Employees-Once-Removed (EoRs), their managers, and their manager’s manager (MoR). The MoR is accountable for the quality, effectiveness and viability of the entire Three-Tier...
